This policy details how your personal information is collected, used, and kept secure on the fuq platform. The privacy of users in Bangladesh is our highest priority. By using the platform, you are considered to have agreed to this policy.
Last updated: January 2025
When registering on the fuq platform, your name, email address, mobile number, and date of birth are collected. National ID or passport information may also be requested for identity verification. During payment transactions, your bKash, Nagad, or Rocket account number is collected, however complete payment details are not stored on our servers. When you use the platform, your device type, browser, IP address, and usage patterns are automatically logged. This information is used to improve platform security and service quality.
Your browsing preferences and session data are stored through cookies and similar technologies, making your experience smoother and more personalized. You can disable cookies from your browser settings if you wish, though this may limit certain features. We only collect information that is necessary to provide the service.
The collected information is primarily used to manage your account, process transactions, and provide customer service. Your login and transaction data are analyzed to ensure platform security and prevent fraud. You may receive emails or SMS about new games, promotions, or important updates. Your usage patterns are analyzed to further improve the platform experience. Information may also be used to fulfill legal obligations and resolve disputes.
If you do not wish to receive promotional communications, you can unsubscribe from your account settings. However, it is not possible to stop sending important transactional messages, as they are an integral part of the service. We never sell your information to third parties or rent it out for advertising purposes.
Fuq never sells or transfers your personal information to third parties for commercial purposes. However, necessary information is shared with approved payment gateways such as bKash, Nagad, and Rocket for payment processing. If we receive a valid directive from law enforcement agencies or a court, we are obligated to provide information as a legal requirement. Technology service providers for the platform (such as hosting or cybersecurity firms) may have limited access to data, but they are bound by our confidentiality agreements. In all such cases, data sharing is kept to a minimum and purpose-specific.
No third-party advertising networks or tracking pixels are used on our platform. We are always vigilant and responsible in protecting the privacy of user information.
Every user registered on fuq has specific rights over their own information. You can update your profile information at any time and request corrections to inaccurate data. If you wish to close your account, please contact the support team — you may request deletion of your personal data, though certain information may be required to be retained for a specified period for legal reasons. You also have the right to know how your information is being used, and our support team is always ready to answer any questions on this matter. The option to opt out of promotional emails or SMS is also readily available.
To learn more about your privacy rights or to file a complaint, please contact us at our support email. We typically respond within 7 business days.
Fuq reserves the right to partially or fully modify this privacy policy at any time. Users will be notified in advance of significant changes via email or platform notifications. Continued use of the platform after changes have been made will be considered as your acceptance of the new policy. This policy is governed by the applicable data protection laws and regulations of Bangladesh. If you have any questions about the privacy policy, please contact us at: [email protected].
For more details, visit our Terms & Conditions View the page or FAQ Go to section. Responsible gaming guidelines as well.